Founders: You don’t own your employees

[Ed. note: This is in response to a post by David Hauser entitled, "The Startup Side Project Bubble" which you can read here: http://buff.ly/10Lw9ek]

So many founders forget something simple: You do not own your employees.

They are human beings with their own passions, interests and lives. You have a vision of a reality you want to create. After much labor and hard work to get it off the ground, either funding or your own revenue allows you to hire help. Those people are choosing to devote a significant portion of their lives to your cause to help make it possible. Take a moment to appreciate that. 

In David’s post he argues that employees having side projects is bad for them and his business. This is so backwards.

First, telling someone what they should and shouldn’t do in their free time is a tremendous insult to them and their personal judgment.  It’s also incredibly short-sighted.

You want employees with side projects.

Especially for the creators at a startup (ie- the people that design and build your product), there is tremendous benefit to them having side projects. A few of those benefits are:

  • Experimentation. An outlet to experiment with new technologies before suggesting the company use them; no amount of research compares to having used a new framework and being able to provide first person accounts of the tradeoffs.
  • Independence. A place where they can make all the decisions (for better and worse) versus the negotiations that often happen in a company. You can also call this their creative release.
  • Mastery. The ability to further hone skills in a self-directed fashion, getting them to the 10,000 hours to mastery faster than standard work hours alone would provide.
  • Relief. Providing some variety in their life’s work can help avoid the burnout that comes from only working on one thing for too long.
  • Focus. Motivating them to get their work done efficiently because they don’t have every hour of the day to work on it. The saying goes, “If you want something done, ask a busy person” for a reason.
  • Contribute. The ability to help the greater tech community through contributions to open source projects, which wouldn’t exist without many people having side projects.
  • Network. They’ll often work with people outside their day job on these side projects, which will grow their learning and network. It might even provide the next recruit when you need more help at your startup.

And I’m sure there are others.

Great employees are a package deal.

In the early days of a startup, you want athletes, which are often entrepreneurs themselves.  Later, you want specialists who have deep expertise in their skills. By their nature the same skills you value each day in either group’s work for you also lends itself to having these side projects: In early employees that means a breadth of knowledge, while later, the depth of knowledge that comes from side projects is what makes many great later stage startup employees.

I would not be running product at KISSmetrics if I had only put my head down and worked on my past jobs (I wouldn’t even be in tech now most likely…I have a degree in Electrical Engineering). The skills that are core to my job came from side projects like Greenhorn Connect, taking the time to learn new skills in my free time and reading voraciously. Every founder wants to hire people with passion for their craft and a wide range or depth of skills.  This is a package deal.

“Why don’t you quit your job already?”

Taking a step back and looking at David’s argument, it seems centered around the idea that if an employee has a side project, they should quit their job immediately and start a company. While they should definitely quit their job if they’re ready to make a run at it as a business, they may not do that right away because of a few reasons:

  • Funding. They lack the personal funds and see the foolishness in fundraising when they don’t even know whether an idea has legs whatsoever.  Not all side projects have clear paths to revenue/bootstrapping either.
  • Motivation. Many side projects are for fun and passion. Sometimes those become businesses worthy of full time attention, but usually they are just an enjoyable thing to do with only part of their time.
  • Stability. Depending on what else is happening in their life, it may not be the time to start a company. If they’re getting married, just moved to a new city or a close family member is on their deathbed, they may not want the upheaval of launching a startup on top of that.

None of these reasons prevent a person from being a valuable contributor to your startup. In fact, someone may work for your company and add tremendous value you’d otherwise never receive.

This is a seller’s market.

If you have hard to find skills like design, product management or engineering, it’s a great time to be a startup employee. Companies must compete for you. With salaries skyrocketing, it takes more than money to attract talent. Having a good culture, treating people well and supporting them as individuals become important factors as well.

David’s views may work for him, but I caution other founders from adopting his cynical attitude towards those with side projects. The potential gains far outweigh any losses in hours David seems so concerned with and run the risk of turning off potential great team members.

Building a network is about playing the long game

When I moved to San Francisco, in many ways I was totally starting over. After 8 years in Boston including 3 in its tech scene, I had built many great friendships and connections. I still keep in touch with many of them today, but being across the country is definitely not the same as having beers, dinners and coffees regularly.

I find nothing more fascinating than the challenges and struggles in building a company and how some succeed where so many others fail. I greatly value the insights into how companies are run and the tough decisions leaders face, so it was really disappointing to suddenly miss out on all those conversations I was often privy to in Boston. As I’ve worked to rebuild what I had in Boston, I’ve come to realize an important lesson:

Building a network is about playing the long game.

A number of my friends in Boston are now successful founders and C level leaders. Many are raising B and C rounds right now and two even sold to Twitter for a substantial sum. I’ve learned an immense amount in conversations with them and found their first hand accounts inspiring.

As much as I would love to know the same caliber of successful founders in the Valley right away, it’s unlikely to happen. Instead, what I can do is the same thing I unintentionally did in Boston: get to know people before their startup success. Some of the aforementioned founders I knew when they had just raised an angel round, others before they even started working on their ideas and were instead employees at other startups.

You don’t know Jack.

I hear many people try to get to know the big names in town or even pretend they already do because they talked to Ev or Jack or Zuck once at an event. When you think about the odds of them remembering you or answering your email (if you even have their contact info) it’s pretty slim.

…but you could know the next Jack.

Instead, focus on getting to know the talented people around you that will be successful. Find ways to be helpful for them (much more likely than you being able to help Zuck) and keep it all in perspective; over time you will grow and develop and so will your friends. Like a fine wine you’ll find your network gets better with age. Those same people will happily return your emails and provide assistance no matter how successful they become. They may even work with you on your next venture.

How to Become a Better Leader Instantly

Whether building a career at a large company or starting your own, if you want to advance and grow, soft skills like leadership are just as important to develop as hard skills like programming languages and sales tactics. Despite being a species evolved to live and work in groups, most of us struggle to effectively communicate with and motivate others. This is unfortunate, given how important and helpful a skill it is to master.

I’ve been studying leadership for a while and there are many techniques for motivating and effectively working with others. Many take some practice and skill. Fortunately, there are a few things you can do to very quickly develop your skills, which I was reminded of as I was recently reading the excellent book, “Fierce Conversations: Achieving Success in Work and Life One Conversation at a Time.”

One tip in particular stood out as something I’d heard many times before and I realized it’s the single easiest, yet important tactic to learn:

Give specific praise regularly

Animal trainers around the world know the best way to train animals is through rewarding good behavior. Just think about the last time you were at Sea World and the seals and dolphins got fish and other treats after each trick they did.

While humans are much more complex creatures, we still like rewards, just often in a different form: praise. Because this praise is written or verbal, the key is to be specific.  Don’t just say, “Good Job.” Instead, you’ll want to pull out exactly what was good so they know to do it again. Some simple examples could be:

  • “Great work on the folder feature, Susan. I really like how you made your code clean and easy to follow with comments explaining each section of the code.”
  • “Your report on quarterly earnings was great, Tom. Your graphics were perfect for explaining to the board how we recovered from the rough month.”

After praise like that, I guarantee you that Susan will continue to comment her code and keep it clean and Tom is much more likely to keep investing time to make great graphics for his reports.

This type of praise is powerful for a few reasons:

1) People want to feel appreciated.

Assuming you like your job even a little bit, you want to do good work. There are parts where you’ll put in extra effort. People just want to be recognized for that hard work and that will motivate them to do more of it. Think back to a time someone thanked you for a great job on a project you slaved over for weeks. Give others that feeling.

2) The absence of praise will be felt.

When someone does subpar work and you give no praise, they will notice and want to work harder to seek your praise they previously enjoyed. On the other hand, if you don’t praise people regularly, they are less likely to continue to put in the extra effort on projects. We have all had those moments where we went the extra mile on something and were disappointed when no one noticed. Chances are, you didn’t do it again for that boss or coworker. Don’t be that kind of manager.

3) People want to be noticed.

Especially in the startup world, it’s easy to take great work from your team for granted. Everyone just ships feature after feature, marketing content over more content and keeps grinding. This is also why celebrating wins as a team matters; it’s an opportunity to recognize both the collective efforts of the team and specifically who made major efforts to help the team get there. This is the key to making people feel like they’re “part of something bigger” that draws so many to the lower pay and longer hours of startup life.

Can you remember the last time you praised each member of your team? Were you specific with them or just a vague, “Good job”?

This is just one of the awesome tactics you’ll learn in the book, Fierce Conversations. It covers many excellent topics and will help you understand how to have productive and often difficult conversations effectively with others in both your personal and professional life. I scored it a 9 out of 10 on my ratings scale and highly recommend it.

The Lean Startup Movement’s Guidebook: The Lean Entrepreneur

I was lucky enough to get an advanced copy of the Lean Entrepreneur* and have been reading it on my commute for the past few weeks. After having spent time reading many other Lean books and blog posts, I’m excited to see this book released. In the interest of keeping a review MVP, here’s why you should, and shouldn’t read this book:

Reasons to Read the Lean Entrepreneur:

1. You’re not fully convinced to use Lean.

This book is like an FAQ on Lean. It beats down all the stereotypes (like Lean is only for software) with specific examples and thoughtful explanation.

2. You want to hear real life case studies of Lean in action.

The authors went to great lengths to get great case studies from everything from hardware companies to commercial cleaning products to prove that you can apply lean to *any type of business*.

3. You want help evaluating how you’re really doing at being Lean. 

One of the best things about this book is that between the concepts and case studies are a ton of checklists that help you see if you’re really properly evaluating your company at each step of the lean process.

Reasons to Not Read the Lean Entrepreneur:

1. You are already a 100% lean practitioner.

I’ve been doing lean basically full time for 3.5 years now and I still learned a lot. You’re bound to learn a few new things.

2. You like detailed, helpful diagrams and pictures.

Sorry, I know we’re all supposed to love @FakeGrimlock, but I’m underwhelmed by his drawings. I don’t think his drawings added much to the book or were helpful other than to give the book a lighter, more accessible feel.

3. You were hoping for the nitty-gritty details of exactly what to do.

This book won’t help you write your customer development interview script (here’s a post for that) nor help you find the phone numbers of your customers. What it will do is answer the critics’s questions and get you asking the right questions about your business.

Overall, I thought this was a solid book that adds a lot to the conversation of the evolving Lean Startup movement. I read a lot of books and this falls in at a 7.5 on my rating scale.

It goes much further and deeper into how to approach actually doing Lean in your business than Eric Ries’s The Lean Startup book. I hope that some of the people at companies with case studies in the book will share some more tactical advice that didn’t fit in this book.

The Lean Entrepreneur came out today. You can dive into Lean best practices and get your copy here.

*Disclosure: Patrick Vlaskovits is a friend of mine and he asked me to review his book.

Make things better than you found them

This is my personal mantra. Anything I invest my time in is focused on how I can make things better in a lasting way. This has carried me far both personally and professionally.

I think one thing that always holds people back is the belief that others should have it “just as hard as I had it.” Adversity is good for everyone, but life is too short to make everyone learn only on their own. I’ve always loved this quote that captures this idea well:

“Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” – Otto von Bismarck

I believe any time you can help people hack a system and level up faster, everyone wins; it means someone can become more productive, faster and devote their energy to taking on new, yet-to-be-conquered challenges. It doesn’t take long for the gains to then become exponential from multiple people in a group buying into this idea.

A few quick examples of how I’ve done it and benefitted greatly:

  1. When I found it difficult to navigate the Boston startup community, I started Greenhorn Connect to be the guide I wish I had. It also turned out to be my living resume of what I could do to build a useful product, market it and jump-started my career in internet tech.
  2. I found moving to San Francisco to be quite the challenge both in finding a place to live and adapting to the culture. To help, I wrote blog posts about what I learned on how to find an apartment in San Francisco as well as the things I wish I knew before moving to San Francisco. Both posts have been widely read and helped me meet interesting people I wouldn’t have otherwise.
  3. I mentor a number of people in the tech communities of SF and Boston. When I do, I focus on helping people avoid rookie mistakes. In turn, these people have leveled up in their careers much faster and are now often teaching me as much as I teach them.
Do you follow a similar mantra? How do you approach your life and those around you?

25 Things I wish I knew before moving to San Francisco

I moved to San Francisco 9 months ago from the East Coast bastion of Boston. Despite having experience living in a major US city, I found quite a few surprises coming here.  Some have been great, while others not so much.

If you’re planning the move here, I hope this will help you know better what to expect. And if you already live in SF, this should give you a laugh or two and hopefully inspire you to leave a comment with anything I missed. Consider this the guide I wish someone had given me when I moved here.

It gets cold at 4pm.

On the east coast I got used to it staying warm on a nice day til 10pm. If it was 70 degrees in the morning, you could rest assured that the temperature would be about 70 when you left work that night.  That is not the case here.

Working in SoMa, I’ve found that somewhere around 4pm the temperature starts dropping and so by 5 or 5:30pm it’s 10 degrees cooler outside. A lot of this is due to the fog that seems to roll in around then.

Pro Tip: Be prepared to always have layers with you. A light jacket is your best friend in San Francisco.

Neighborhoods define you.

People take the neighborhood you live in pretty seriously. It’s often a quick way to figure out a lot of what a person values most as SF is a city with something for everyone. Each neighborhood has a unique set of offerings, and pros and cons.  Like any stereotype, it’s not always true, but you will find that yes, there are a lot hipsters in the Mission, bros in the Marina and families in Noe Valley.

Pro Tip: If you’re moving here, spend some time in different neighborhoods before you get locked into living somewhere. (See one man’s opinion here)

If you’ve ever lived in SF, you’ll totally get this, and if not, it’s a pretty good idea of the stereotypes & diversity of neighborhoods:

Bikes of SF by Tor Weeks

Rent is insane.

The first thing you’ll notice when you get here is the sticker shock on rent. This is the most expensive city to live in now and only Manhattan is in the race with them. A studio is now over $2,000 a month in most parts of the city and even with roommates you’ll end up paying $1,000-$1,500 a month for a place pretty much anywhere in town. I just looked up the building I moved into April 1, 2012 and as of January, 2013 the rent is up $700 a month for a 2 bedroom apartment. If you’re wondering why that is, this PandoDaily article does a good job explaining why.

Pro Tip: Finding an apartment is a full contact sport. There’s a lot of important advice on finding an apartment in San Francisco here.

Lovely, an apartment listing site, did a great infographic on SF rent prices:

Rental rate rises by Lovely

Cost of living overall is sky high.

Of course these high rental prices are just part of the challenge of living here economically. The cost of goods in my experience have been as high or higher as anywhere else in the country. I’ve solved much of this by moving to buying more online, which is a shame because that means not supporting local businesses.  The most crushing aspect I saved for last though. Taxes here are significantly higher than I’ve experienced anywhere. This means you’re squeezed both on your take home pay and your expenses.

To put it all in perspective, I used to take home about 75% of my pay in Boston and here it’s only 65%. Meanwhile, my monthly expenses have risen almost a third from $2,500 a month in Boston to $3,300 here. This combines to mean despite a significant pay raise when I moved here, I live less comfortably here. I have no idea how anyone who isn’t working in a high tech role that pays an above average salary can live here.

Pro Tip: If you’re moving here for a job, take into account the added costs so you’re sure you get paid a salary that won’t dramatically hurt your standard of living.

There are crazy and cool things always going on.

One of my favorite things about coming to San Francisco has been this fact. It is truly amazing to me how often there are festivals, concerts, and just randomly awesome cultural events going on. From SantaCon to Fleet Week, Yerba Buena to the Academy of Science, there’s not just something for everyone; it’s impossible not to get drawn to something you didn’t expect.  I give huge credit to the city of San Francisco for how often they let streets get shut down, allow for impromptu performances and try to make it easy for people to participate by adjusting public transportation accordingly.

Pro Tip: There’s quite a few great sites out there to find things to do. The best I’ve found are Sosh (my goto site), UpandOutSF and Thrillist. Finding something exciting on one of those sites and asking people to go with you is the fastest way to make friends.

Costumes are a way of life.

“Is that a costume, or is that how you always dress?” is a legitimate question in San Francisco. I can’t tell you the number of times I’ve thought that question when I look at a fellow passenger on the bus or a group of people walking down the street.  San Francisco takes costumes so seriously, we even make up extra occasions for it as Bay to Breakers is essentially a second Halloween for SF.

Also, as a forewarning, some people choose the cheapest costume of all, their “Birthday Suit”, on some days.  As one friend told me, “You’re not a true San Franciscan until you see a naked guy walking down the street.”

Pro Tip: Don’t fight it. San Francisco is one of the most creative cities and it’s because of the self-expression that comes from events like this.

This is a drunken costume party, err, race, across the city:

Lots of homeless, beggars and crackheads.

This is definitely part of the uglier side of San Francisco. Unfortunately, the worst parts of the city for crime are the Tenderloin and Civic Center (as well as some areas of Western Addition and the Mission), which are right in the middle of the city. Market Street and Union Square, which are areas filled with startups and great shops, is unfortunately on the border of those areas. Due to this, going to work or going shopping you’re likely to have multiple people hit you up for money and probably meet a crackhead or two. Luckily, most are harmless, so you’ll find it humorous after while as evidenced by this Yelp thread on “Favorite Crackhead Moments.” 

Unfortunately, this means there are some unpleasant scents in those areas.  Walking down the street you may find yourself playing the game “dog or human?” (note: this is unfortunately referencing what kind of feces is on the ground…or in one case a high heel on the sidewalk in SoMa).

Pro Tip: Learn the streets that include the Tenderloin and don’t walk there at night and avoid any Muni buses that will take you through there on your trip. (See map below.)

Don't go inside the dotted lines

Don’t wander inside the dotted lines alone

PBR is pervasive, but microbrews rule.

No matter what bar you’re in or store that sells beer, you will always find a hearty supply of PBR, usually in cans. Even Whole Foods sells 30 racks of PBR while only selling 6 packs of everything else.  Of course, being SF, startups have gotten into the game as well with recruiting pitches including a “year’s supply of PBR”:

PBR Recruiting bounty

Now, if you’re not into PBR, never fear. There’s actually a vibrant homebrew community and a number of great beer bars including Toronado and the Monk’s Kettle. California is home to tons of microbreweries so there’s always new beers to try. I personally prefer the microbrews but still see PBR everywhere I go. And if you’re not into beer, the influence of Napa is felt strongly with plenty of great wine options.

Pro Tip: When you’ve spent all your money on rent, you can still afford a beer thanks to the many happy hours and cheap cans of PBR.

An extremely pro-dog city.

If you’re a dog lover or have a dog, this is an amazing city for you. Every neighborhood has one or two parks in it and every one I’ve seen has had sizeable dog-friendly areas. No matter the time of day, you will always find people out and about with their dogs and socializing with others with dogs.  A number of bars I’ve been to have even let owners bring their dogs in when it’s not too packed.

If you want to learn more about the benefits of your dog living in SF, this article captures it better than I ever could:

“Living here has been a revelation when it comes to my dog.

I’m not just talking about the fact that there are hundreds of acres scattered in and around the city where he can romp undeterred by a leash. I’m talking about the fact that the people of San Francisco love their dogs. Where else in the country is there an active dog owner Political Action Committee?”

Pro Tip: Not all landlords allow pets, so if you’re bringing a dog with you, be sure to look into it when searching for an apartment.

Divisadero is the fog line.

San Francisco is known for many things, and one of the most notable is the fog.  It’s a big contributing factor to the temperature drop I mentioned before. The Divisadero is a street running North-South across the city effectively cutting it in half. If you live West of the Divisadero, you’ll see the sun a lot less than your East of the Divisadero counterparts.

Now, this isn’t to say that the whole city doesn’t get blanketed in fog, but if you’re on the West side, right around the time the sun has burned off the fog in the morning, the evening fog is rolling in.

How the Fog rolls in SF

How the Fog rolls in San Francisco

Pro Tip: Don’t let the fog discourage you from checking out the West side of the city. The Golden Gate Bridge, Ocean Beach and Golden Gate Park are all awesome places on the West side.

Palo Alto and Mountain View are farther away than you think.

When I first moved to San Francisco, I was excited to know I had a number of friends who lived in Palo Alto and Mountain View. I figured I’d definitely make trips down regularly for work and pleasure.  I also figured they would come up to the city regularly. In the 9 months I’ve been here, I can count the number of visits on 2 hands. Meanwhile, I do see them in the city on rare occasion mainly because the center of the Silicon Valley universe has shifted back up towards San Francisco.

The Caltrain actually is pretty reliable, and most things in Palo Alto and Mountain View are within a reasonable distance of the stations, but when you look at your phone and realize it’s a 90 minute to 2 hour trip each way, it suddenly feels a lot less appealing.

Pro Tip: If you love living in an urban environment, don’t even consider living in Palo Alto or Mountain View. There’s a reason Google, Facebook and other Valley powerhouses have shuttles for their employees living in SF.

The 3 things you need to know about MUNI.

The MUNI is the bus system in San Francisco that most San Franciscans have a Love-Hate relationship with.  Learn these 3 tips and you’ll avoid some of the biggest pains.

1) Google Maps is never right about what time the bus will come.

- If you need to figure out the best bus(es) to take to get to your destination, Google Maps is great, just not for telling you when the next bus will arrive. Use Rover or NextMUNI for time of the next bus arriving.

2) Half of the buses require you to step down into the steps to get the back door to open. 

- Failing to do this will get the whole bus yelling at you. Avoid the rookie mistake.

3) Chinatown is a bottleneck on any route going through it

- If your bus passes through Chinatown you can be sure that the bus will stop numerous times while passing through, usually delayed by a horde of people either cramming on or fighting to get off. If passing through Chinatown, add time to your trip.

Pro Tip: There are tons of great alternatives for any budget to MUNI & BART: walking, biking, cabs, SideCar, Lyft and Uber.

There are tons of amazing views.

Sometimes the best thing you can do is walk to your destination. This is because there are so many amazing views in San Francisco. I’ve lost count of the number of times I’ve looked around while walking the city and seen a truly breathtaking view.

You can learn where there are particularly great views in this awesome video (Corona Heights and Buena Vista are my favorites):

Of course, the views aren’t limited to the city sky line. There’s incredible nature all in and around the city from the waves crashing on the rocks on Ocean Beach to the sunsets on the Embarcadero to the Presidio view of the Golden Gate Bridge.  It’s definitely one of the best things about this city.

Pro Tip: Alcatraz is not just a cool destination in and of itself, it has some incredible views of the city. Bring your camera and hope for a clear day.

Startup Central is in SoMa.

If you’re interested in startups, the center of all the activity is SoMa, which stands for South of Market St.  With all the public transportation (MUNI, BART and CalTrain) criss-crossing Market Street and SoMA, it makes it super convenient to get to from most areas of the city.

Someone told me that there are over 1,000 startups in the area, and from what I’ve seen, it would not surprise me. Everywhere you look, there’s a sign for companies big and small. It’s not uncommon to find out an entrepreneur you’re going to meet with is in the same building as you.

For those that don’t have offices, many of the coffee shops in the area are notorious for great startup chatter and founders hacking on their laptops at EpiCenter and the Creamery or investors and partnership meetings at SightGlass and Blue Bottle.

Pro Tip: San Franciscans are a heavily caffeinated group that takes their coffee seriously, so try them all and choose your coffee meetings wisely.

SF is a super fit city.

One of the first things I noticed when I visited San Francisco a year ago was how fit everyone was. It literally seems like the population as a whole weighs 10-15 pounds less than their Northeast counterparts. There are a number of reasons for this.

First, the weather is virtually always nice enough to be active and go outside. While the Northeast is freezing and cooped up in their homes buried in snow, it’s sunny and in the 50s here. This makes it easy to stay active year round and helps avoid the dreaded “winter weight” many fight off every spring in colder climates.

Access to healthy food here is also pretty amazing. There are great farmers markets all over the city and with so much agriculture in California, the produce in grocery stores is also super fresh. Restaurant menus are also generally tailored to healthy eating as well. What surprised me most though was that even the Walgreens has produce, so you’re always within reach of something better than a candy bar.

Finally, with all the great weather, everyone seems to find some way to be active whether it be rock climbing, surfing, running, sports, yoga or the gym. Just Google your favorite activity and you’re sure to find a group for it.

Pro Tip: Joining a league or taking a fitness class is a great way to make friends. I made quite a few quick friends from the soccer team I joined and the ultimate frisbee league I play in.

If you’re a foodie, welcome to heaven.

A friend told me San Francisco has so many restaurants the entire city could eat out at the same time and be seated.  From what I’ve seen, I’d believe it.

Seriously check Yelp. It’s truly stunning the wide variety of food available. With so many options, there’s little reason to eat at the same place too many times.

A few of the tasty things you’ll find in SF (via Let’s Eat SF)

Pro Tip: Great places to eat and drink are a great conversation topic for any San Franciscan. If you want to move beyond Yelp and Foursquare Explore, just ask a local for a recommendation.

The 3 hour time zone difference is a big deal.

Having lived on the East Coast my whole life, I got very used to how much life revolves around the EST time zone. Sporting events, major news (like the State of the Union) and most television is optimized for EST. Being 3 hours behind can be difficult.

Being a big sports fan, this was a big adjustment. The first time I realized a Celtics playoff game was starting at 4pm was a sad day as there was no way I could watch the game until at least half time because of work. Meanwhile, NFL Sundays will never be the same as 10am kickoffs is something I don’t think I’ll ever get used to. For those of you playing Fantasy Football, you may find yourself setting an alarm to make sure you’re awake in time to check injuries and set your lineup before the 1pm EST games.

Most importantly though, is the adjustment with family if they live in another time zone. I used to call my parents at least once or twice a week, especially to talk to my father if I needed business or life advice in a pinch. Unfortunately that’s a lot harder when you realize that if you wake up at 7am, it’s already mid-morning for them. Meanwhile, after work, if it’s 7pm here, it’s already 10pm and my parents are getting ready for bed. Bummer.

Pro Tip: Build a routine around connecting with anyone you want to keep in touch with on the East Coast. It will help fill in for all those moments you’re about to call someone and you realize the timing won’t work.

Watching sports matters a lot less.

With such great weather, so much to always do and the time zones throwing off game start times anyways, it’s little surprise that sports aren’t the center of conversation like they are in much of the Northeast.  In Boston, even women that hate sports have to pretend and wear pink Boston gear and watch the games. That definitely doesn’t happen here.

The good news is, if you have a team you love, there’s a “team bar” for just about any team in any sport. As a Steeler fan this has been great as I know there’s a place to go clad with the black and gold and the game on.

Pro Tip: If you’re used to bumming around inside on Sundays watching football, expect for that routine to change to brunch (a SF favorite activity) or any number of outdoor activities.

Everything is taken to the extreme.

San Francisco is a city with something for everyone. The interesting thing I found is how that is taken to the extreme. Whether you’re a hipster who will ride your fixie with your year-round (not just Movember) mustache or a bro in the Marina hulking on creatine, it seems everyone in a group tries to take it to the furthest point. In the most extreme case…look up the Folsom Street Fair (NSFW warning: graphic / sex-related).

In my daily life this has led to me noticing polarity like:

  • In fashion, either you’re super dressed up or you try very hard to look like you’re not trying at all in your skinny jeans, sandals and a t-shirt you wear every day.
  • Either you wear a jersey of your favorite team and go to the team bar to watch and talk about the game, or it doesn’t matter.
  • If you have a startup, your pitch probably includes how you’re going to not just build a cool business, but change the world in a massive way.

Pro Tip: Use this to your advantage and take one of your interests to a deeper level when you get there. You’ll likely meet others with the same interest who can teach you new things and be a friend. 

You’ll turn into an early adopter even if you weren’t one before.

As a city, San Francisco is at the forefront of a lot of innovation. Even our trash program is progressive as it tries to set us on a path for zero waste by 2020.  More specifically in your day to day though is all the new products gaining new adoption and hype every day here.

A common topic of conversation whether at work, at a bar or just out and about is always the latest the apps people are using. You’ll try them out and have an opinion or be left in the dust. All this adoption has an added benefit of meaning that San Franciscans often gets the first look at apps other cities can’t even use yet (exp: Sosh, Lyft, SideCar, etc).

Your iPhone screen may start looking like this after a few months:

Pro Tip: Try a couple new apps every week and if you’re looking to spark conversation, ask someone if they’ve tried any great apps lately.   

All the best tech startups are at their best here.

With all this great early adoption, it’s not that surprising that most of these startups are at their best here.

The most impressive to me is definitely Yelp.  It’s amazing in SF. I always use it and hear tips constantly after never using it in Boston. It seems like every store and restaurant has hundreds of reviews and there are a crazy number of Yelp Elites.

Pro Tip: If you tried apps like Foursquare and Yelp in other places and weren’t impressed, they’re worth another shot here.

Working in tech is the norm, not the exception.

Coming from Boston, startups feel almost like a secret society that flies under the radar; most of the city has no idea the hundreds of early stage startups there nor realize giants like Constant Contact, Kayak, and VistaPrint are all Boston companies. Meanwhile, here, no matter what you’re doing, those you meet will almost always be in finance or startups.

Like in Hollywood a few hours South, if you’re trying to “make it” (in our case, in startups, not writing/acting/directing), this is the place to be. There’s a 98% chance the person next to you in the coffee shop with the laptop open is working on their own startup or someone else’s.

Pro Tip: If you listen carefully to the conversations around you at the coffee shops here, you’ll hear tech gossip without even having to read TechCrunch.

A common sight at San Francisco coffee shops

People love novelty and new experiences.

This was actually one of the most surprising adjustments I had to make in common to San Francisco. In Boston, people are all about routine; you go to your favorite bar or restaurant with a certain group of friends like clockwork. If you find something you like, it quickly becomes the old standby and everyone is excited to recreate that experience.

In SF, it’s all about trying new things. Just because the last place you went was awesome doesn’t mean you’d like to go back. Instead,everyone looks for unique things to do and the fastest way to make friends is to suggest something unique & awesome to check out.

Pro Tip: With great weather pretty much year round, you can safely assume every weekend you’ll be able to get out of your apartment and experience something new. Cabin fever is a foreign concept in San Francisco.

Tons of awesome lies just beyond SF’s borders.

It’s easy to get lost in exploring San Francisco, but what really makes the city great is what lies just beyond. No matter what you love doing or your favorite climate, there’s great places to visit within a few hours drive of San Francisco.  You can snowboard or gamble in Tahoe, taste wines in Napa, rock climb or hike in national parks, mountain bike in Marin, or sail the bay.

Pro Tip: Oakland gets a bad rap, but there’s tons of great concerts and other events there worth checking out.

Come with an explorer’s attitude.

San Francisco is a city for new adventures and boundless opportunities. There’s great websites, apps and friendly locals who can help you take advantage of all there is to offer. With all the personality of the city and each individual neighborhood, there’s new things to discover and appreciate every where you go.

 

San Francisco native? What advice do you have for newcomers?

Update: Jacob, a native San Franciscan wrote a great post from a veteran’s perspective that’s well worth the read: http://sfloveaffair.wordpress.com/2013/01/19/34-on-things-you-should-know-about-san-francisco/

Special thanks to Zach Cole for help with this blog post. If you’re interested in startups and hiking, check out his site here: http://startuphike.com/

Lessons in Innovation from the Biographer of Jobs, Einstein & Franklin

Walter Isaacson has written the biographies for some of the greatest inventors of the last 300 years in Ben Franklin, Steve Jobs and Albert Einstein. He spoke at the National Book Festival in Washington DC and I serendipitously stumbled upon his speech on CSPAN2. It was so amazing, I wanted to share it all with you as I found it is on Youtube here:

I highly encourage you to watch the whole thing, but I wanted to highlight two things that stood out to me.

Simplicity is a spiritual quest.

Especially in the tech scene and product world, we talk about simplicity like a Holy Grail of sorts and with good reason; a truly simple product has many advantages in the market and a strong likelihood of success. I think Isaacson captured this very well in his talk when he said,

Walter Isaacson on Simplicity

Often I find myself getting caught up in building something that is infinitely flexible and covers a million use cases and it makes me forget the essence of what I’m trying to build.

Spirituality comes into play because this requires faith; I have to believe that by sticking to the core of what I’m doing and ignoring some attractive features, I’m building the right product. It also reminds me of the effort required to get there; the first few iterations are unlikely to get to perfection. Instead, it is the dogged pursuit of simplicity that helps find the essence of what I’m really trying to create.

Tying these concepts together, and sharing how Einstein and Franklin thought about simplicity in addition to Jobs is a fascinating insight only the biographer of all 3 could do.

You have to be YOU.

After a question from the audience at the very end of the video, Isaacson covers the most important lesson I think we all need to remember as we read all the tech blogs and study successful people:

“Don’t try to just copy any one of them. Biography is understanding our world, our values and how you might apply them in your life.”

No matter who I’m studying or learning from, I try to see what I should learn from them to build on who I am, not try to be them. I will never pull off the design instincts and asshole of Steve Jobs nor the curiosity and mathematical brilliance of Einstein, but I know I can learn skills and approaches from them that will make the best version of me.

The secret weapon to bringing change to your life: Simple Triggers & Routines

Many of us want to change and improve ourselves in little and big ways.  Maybe we want to lose 10 pounds, drink less alcohol, spend more time with family, or just get more out of every day productively. With New Years Resolutions set to be attempted in the next few days, it’s a great time to think about how you’ll bring about the change and not just the results you hope for.

The key to to bringing about any change in your life is developing new routines and simple triggers for those routines. 

To understand why, we need to take a step back and understand will power and motivation via the Elephant and the Rider.

The Elephant and the Rider

In the Happiness Hypothesis, the author uses an analogy of our psyche being a combination of an elephant and a rider. The elephant is impulsive, emotional and can often outmuscle the rider, which is our more thoughtful, logical selves.  The key to this analogy is that a rider can only steer the elephant in a direction it doesn’t want to go for a short period of time. Then the rider becomes exhausted.  This is what happens when after a day of choosing healthy foods, you find yourself attacking the desserts late at night.

So how does anyone bring real change to their life?

If the elephant can eventually exhaust the strength of the rider from trying to steer them in a new, positive direction, then how does anyone successfully create change? The key is routines with simple triggers. The elephant loves routines.

The beauty of this analogy is how neatly it works with actual elephants in the circus. When elephants are young, they’re feisty and are often tied to giant posts to hold them in place. The elephants always fight hard to break free, but never do. Eventually, they give up and get used to it.  When they’re older, the rope that previously tied them to a post can now be simply left on the ground. The older, stronger elephant will not move due to becoming accustomed to the routine.

Your elephant responds to patterns.

If you want to bring about a change in your life, like going to the gym, create a routine around the act of going to the gym. Set out your gym clothes the night before you plan to go to the gym and schedule it like any other meeting on your calendar.  Hide the cookies you struggle to resist and put healthy snacks you like within closer reach.  Think about what the triggers are for habits you want to break and try to replace them with new, positive things you want to do.

A trigger and routine that worked for me

When I was in college, I took a course called “US History 1820-1877″ which included the requirement to read a massive, tiny-font 375 page book on the US Senate between 1840 and 1865.  Like any college freshman would do,  I procrastinated so that 2 weeks before my final paper was due on the book, I hadn’t read more than the first 10 pages. This meant I needed to read about 35 pages a night to have time to finish the book and write the paper.

To accomplish this, I set a routine with some simple triggers: each night, after my roommates went to bed, I sat down on the couch in our living room, put on headphones and started listening to the first two Linkin Park albums (please don’t judge). This routine worked perfectly and got me through the book and my paper.

Throughout college, even after I moved on from music like Linkin Park, I still found myself using the album to trigger focus and getting work done. To this day, I still feel heightened focus when listening to the albums and use it from time to time when I have something I really need to get done.

But what if I hate always doing the same thing?

I’ve been eating peanut butter and jelly sandwiches every weekday since I was in high school. Not everyone wants to have that boring a routine. Fear not.

The key is setting up patterns for good behavior even if you vary it. Maybe you decide you’d like to take a fitness class and do cardio on an elliptical on different days. You can use the same trigger of setting out your clothes the night before for both.  If you want some variety in your new healthy diet, you can always mix up the fruit and nuts you get to replace the unhealthy snacks you had before.  Most importantly don’t let fear and excuses get in the way of positive change.

Final tip: Start small

Besides not recognizing the power of routines, the biggest mistake people make is trying to do too much at once. You can’t overhaul your diet, start working out 6 days a week, get up an hour earlier and start making extra time for family all at once.  Not only will your rider get exhausted from all the change he’s trying to coax the elephant to try out, but it will be too much change for the elephant to handle emotionally.

Because the elephant likes routines so much, breaking them can be hard; you can shock your elephant if you change too many things at once. However, if you slowly make changes like perhaps starting with a few modifications to your diet and starting a class at the gym a couple times a week, you’re much more likely to succeed in making those changes. Once you’ve achieved those, you might even have extra energy to motivate you to additional goals which you can then tackle building routines for.

As you set out to bring about change, New Year’s Resolutions or not, remember to focus on creating new routines and triggers to give yourself the best chance at succeeding.

Further Reading

If these subjects are interesting to you and you’d like to learn more, I encourage you to check these books out:

The Happiness Hypothesis will teach you in depth about the Elephant and the Rider concept and the psychology and motivations of humans.

The Power of Full Engagement will teach you how to raise your productivity and have a happier life at work and at home from authors who have trained Fortune 100 CEOs and championship caliber professional athletes.

My Philosophy on Reading Books

I read a lot of books. For the past 3 years, I’ve averaged finishing a book every 2-3 weeks (thanks to this post inspiring me). Through all this reading, I’ve learned a tremendous amount thanks to a specific philosophy I’ve had on what I choose to read.  Since I just published the organized list of all the books I’ve read and recommend, I wanted to explain how I arrived at this list. These are my strategies when choosing how and what I read:

  1. Only read for purpose – I read books on subjects I want to learn about (i.e.: non-fiction only), so reading is about education not relaxation or escape for me.
  2. Stick to highly recommended books – I ask trusted friends, mentors and observe leaders in tech for books to read. I hate wasting time on a bad book, so I work hard to ensure anything I read isn’t a waste. This is why I include a section in my books list on books not to read.
  3. Read to solve current problems or satisfy current interests - This helps me quickly apply whatever I read to challenges I’m facing in my work and/or personal life.
  4. Write in the margins – If I don’t write down the ideas sparked in reading, I won’t remember nor apply them. It also makes it easier to revisit concepts I found interesting in any book I’ve read.
  5. Read in small bites – I read when I’m on public transportation, which generally means 15-30 minute bursts. This ensures I have plenty of time to think about each concept I read about and absorb as much as I can. Credit to Leo of Buffer for expanding on this subject here.
  6. Share - When I learn interesting concepts or a great book, I share it. The subsequent discussion with others leads to even more learning.

How do you decide what books to read? What motivates you to read?

Why you should take your 20s seriously

“Don’t take life too seriously, you’ll never get out alive.” – Van Wilder

It seems like the prevailing advice today for anyone in their twenties is to live their lives free of any commitments and as independent and undirected as possible.  As a workaholic entrepreneur since I finished school, it never really resonated with me, but even I have found myself prioritizing based on the fact that my 20s are unique time I can do things I wouldn’t be able to any other time in my life.

A friend recently recommended I read The Definining Decade: Why your twenties matter – and how to make the most of them now. After reading it, I realized the importance of my twenties to a degree I never had and it has changed how I plan to approach the last few years of my 20s.

Written by a clinical psychologist, the book hits on all the key aspects of your life: Work, Love and your Body. There are many great takeaways, but the 3 biggest that have stuck with me are:

1) Your 20s lay the groundwork for success in the rest of your career.

Whether you’ve spent too much time as a bartender or waitress or in tech living in your parent’s basement as you “work on your startup”, you could be preventing your life from moving forward in a way that will make you successful and happy in the future.

Maybe Starbucks is enough to be happy now, but can you raise a child with that pay? More importantly, do you want to be doing exactly what you’re doing now in 10 years? If not, does your current job get your foot in the door?  If you aren’t Mark Zuckerberg, maybe you should think about how to build a career in a startup as opposed to being a young, fledgling founder forever.

No one starts at the top. It starts with a dues-paying low level job where you excel and get more and more opportunities. I had a master’s degree and still had to start with a part time internship to get my foot in the door in tech. That internship led to the person I interned for getting me a full time job at a startup they were on the board of. The founder of that company then introduced me to Hiten Shah as a mentor and now I run product for his company, KISSmetrics. This is how most successful people I know have built their careers, and it always starts small.

Lesson: Don’t put off starting to build a career. The sooner you start out in an industry and role you like, the sooner you can grow into a satisfying career.

2) Statistically, women need to have all their children by 35.

According to the author, a woman’s ability to get pregnant plummets starting in her mid-thirties. To make matters worse, the odds of a miscarriage for a woman over 35 is one in four.  This is a scary statistic that brings images to my mind of a couple struggling to get pregnant only to lose their child during pregnancy. No one wants that.

The thought of a family has been far from my mind all through my 20s. I’ve put my career goals ahead of everything else.  At the same time, I’ve known I do eventually want to have a family. Realizing these statistics has led me to better understand the choices I make and the time I’m working against. It now makes a lot more sense why there’s so many founders in their early 30s that have started families.

Lesson: If having a family is part of your life’s goals, you probably have less time than you think. If you’re a guy that wants to marry a woman relatively the same age as you, the clock is ticking on you just as much as it is for her.

3) Your brain finishes forming in your 20s.

I always thought your mind was formed as a child and that by the end of your teens your brain was probably what it was going to be until the decline began in your 30s or 40s. As it turns out, your frontal cortex goes through great change in your 20s before it is set more permanently in your 30s (imagine wet concrete hardening). Per Wikipedia,

The executive functions of the frontal lobes involve the ability to recognize future consequences resulting from current actions, to choose between good and bad actions (or better and best), override and suppress unacceptable social responses, and determine similarities and differences between things or events.

As a person whose goal is build a massive company, I realize I need to develop as many of the skills I need to lead such a company now, because in a few years it may be difficult or almost impossible to grow in the ways necessary to handle the role. As I hear about founders that can’t (or don’t want to) run a company once it reaches a certain size, I think about the challenges of scaling yourself and the development required.

Lesson: Whatever your career and life goals, realize that the skills you develop and the personality you forge in your 20s will determine many of your abilities the rest of your life.

Few books I’ve read have led to as much personal introspection as reading this one. If these concepts interest you, I highly recommend you check out: The Definining Decade: